Thank you for your review. We're pleased to hear that our service has met your expectations. Regarding your experience with the face shield:
Screws: This issue is unprecedented for us, but we value your feedback. We will expedite the dispatch of replacement screws. Please contact us to arrange this.
Elevation Mechanism: We're interested in understanding the specific issue you've encountered to ensure it doesn't happen again. We'd appreciate the opportunity to discuss this further and find a solution.
Please note that our face shield design is functionally similar to those available from industry leaders like Pyramex, Grainger, 3M, or at hardware stores, differing primarily in the addition of the laser safety component, which is our unique value proposition.
We stand firmly behind the quality and reliability of our products. If our resolution does not meet your satisfaction, we are prepared to discuss alternative solutions, including a refund. Please reach out to discuss how we can best serve you.