You may return most new, unopened items sold and fulfilled by Laser Safety Industries, LLC., within 30 days of delivery. 30% restocking fee applies to all products returned in new or unopened condition. Item's must be returned within 30 business days of purchase. Customized product are subject to a 40% restocking fee if returned within 30 business days of purchase in new condition. Any Books, Manuals, CD, DVD, VHS tape, and software that has been opened (taken out of its plastic wrap) may not be returned. Laser Safety Industries is not responsible returned items that are lost or stolen during shipping. Please call 1-888-752-7370 (952-405-6947) to arrange return and request a RMA.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
* 5 to 10 business days for us to receive your return from the shipper
* 3 to 5 business days for us to process your return
* The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you received a faulty item and need to exchange it for the same item, call us at 1-888-752-7370 (952-405-6947) and request a replacement.
You may exchange most new, unopened items sold and fulfilled by Laser Safety Industries, LLC., within 60 days of delivery. 30% restocking fee may apply to all products exchanged in new condition. If you would like to exchange an item for a different one call us at 1-888-752-7370 (952-405-6947, (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.